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Refund Policy

We stand behind every sale. Here's how our refund process works and what you're entitled to as a Smart Threat Scan customer.

📅 Effective Date: August 1, 2026 📅 Last Updated: August 1, 2026
At Smart Threat Scan, customer satisfaction is central to how we operate. We work hard to ensure every purchase meets your expectations. If you experience a genuine issue with a product purchased through us, our refund policy is designed to be fair, clear, and straightforward.

1. Our Refund Commitment

Smart Threat Scan offers refunds on eligible purchases in accordance with the terms outlined in this policy. Because all products we sell are digital license keys delivered electronically, our refund eligibility is necessarily limited compared to physical goods — but we are committed to making things right when genuine problems arise.

2. Eligible Refund Situations

You may be eligible for a full or partial refund in the following circumstances:

  • Non-Functional Key: The license key you received is confirmed to be invalid or non-activatable due to a fault on our end or in our supply chain.
  • Duplicate Charge: You were charged more than once for the same order due to a billing error.
  • Product Not Delivered: You did not receive your license key within a reasonable timeframe and we are unable to resolve the delivery issue.
  • Wrong Product Delivered: You received a license key for a different product than what you ordered and confirmed with our advisor.
  • Incompatibility: The product is materially incompatible with your device in a way that was not disclosed during your consultation and cannot be resolved through reasonable support.

3. Non-Eligible Situations

Refunds will generally not be issued in the following situations:

  • The license key has been successfully activated and used
  • You changed your mind after activation
  • You purchased the wrong product but declined the advisor's recommendation
  • The refund request is made after the applicable claim window has closed (see Section 5)
  • The issue is caused by the software publisher's platform, servers, or EULA terms — in such cases we will direct you to the publisher's official support
  • The key was shared, forwarded, or otherwise disclosed to a third party after delivery
  • You request a refund based solely on a price difference discovered after purchase

4. Refund Process

To request a refund, please follow these steps:

  1. Contact Support: Reach out to our support team by calling +1 (888) 994-2780 or emailing support@smartthreatscan.online.
  2. Provide Order Details: Have your order confirmation number, the email address used for the purchase, and a description of the issue ready.
  3. Verification: Our team will verify the details of your claim and attempt to resolve the issue. In many cases, we may be able to provide a replacement key or resolve the problem without requiring a refund.
  4. Refund Decision: If a refund is warranted, we will confirm the amount and processing timeline. Refunds are issued to the original payment method used at the time of purchase.
  5. Processing Time: Approved refunds are typically processed within 5–10 business days, though actual credit reversal time may depend on your card issuer or payment provider.

5. Refund Claim Window

Refund requests must be submitted within 30 days of the original purchase date. Requests received after this period will be reviewed at our sole discretion and may not be eligible for a refund. We encourage customers to test their license key promptly upon receipt and contact us immediately if any issues are identified.

6. Exchanges and Replacements

In many cases where a key is non-functional or the wrong product was delivered, we will offer a replacement key as the primary resolution. Replacements are typically issued faster than refund processing and resolve the issue immediately. We encourage customers to accept a replacement where appropriate before requesting a full refund.

7. Third-Party Transactions

This Refund Policy applies exclusively to purchases made directly through Smart Threat Scan (smartthreatscan.online or via our phone advisory service). We have no authority to issue refunds for purchases made through any other retailer, the software publisher directly, or any other third-party platform — even if the product is the same.

8. Chargebacks

We ask customers to contact us directly before initiating a chargeback with their bank or card provider. Chargebacks initiated without prior contact with Smart Threat Scan will result in automatic revocation of any license key associated with the disputed transaction, as fraudulent chargeback activity constitutes a violation of our Terms and Conditions.

9. Exceptional Circumstances

Smart Threat Scan understands that unique situations sometimes arise that fall outside the standard parameters of this policy. We reserve the right to review and approve refunds on a case-by-case basis where the circumstances warrant it and where refusing a refund would be clearly unreasonable. Our goal is always to reach a fair outcome for both parties.

10. Contact for Refund Requests

To initiate a refund or discuss an issue with your purchase, please contact us using any of the following methods:

Please include your order number and a detailed description of the issue in all correspondence for fastest processing.